The availability of the customer and tech support that a hosting company provides will tell you a lot about the services that they offer as well. When you can use just emails or tickets, you have most probably discovered a reseller and not the actual web hosting provider. If this is the case, you will probably have to wait for several days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may need to get hold of the true website hosting company for extra assistance. If the supplier can provide various ways of communication with quick response time that are available at any time, they're almost certainly the top provider, not a reseller. Which means that you'll get prompt assistance and top quality support as they will have immediate access to the servers where your account will be created. Whatever the trouble - sales or technical, it's always better to be able to get hold of your website hosting company right away by using your preferred method of communication.

24/7 Customer Support in Hosting

We acknowledge the significance of getting assistance without delay, so our hosting services feature 24/7 technical support plus various ways of communication. In case you don't have an account yet, you can call us or take advantage of our live chat and chat with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up buying a service which you cannot use. In case you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further analysis. Unlike the majority of suppliers on the market, we reply to all tickets within an hour, so you won't have to wait for an entire day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you're able to take full advantage of our 24/7 support services even on public holidays. Your websites will be available all the time and so will we. With quite a few contact options, you will be able to choose the best approach to get in touch with us and find out about our solutions if you do not have an account yet, or request assistance in case you are already among our customers. You will be able to call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour response time warranty, although it rarely takes over 20 min to get assistance no matter the complexity of the problem. Using our customer and technical support services, we are available for you anytime you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

In case you purchase a VPS server from our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local phone numbers in the United States of America, the United Kingdom and Australia as well as a live chat service. If you are an existing customer and you require help with a technical issue that requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you can send an e-mail and we will take care of the issue and send you an answer within the hour. The response time is guaranteed 24/7, including weekends and holidays, but for the majority of issues it takes a maximum of 30 mins to get assistance. The support service covers your VPS plus all the pre-installed software it includes, so in case you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

We know how important it is to get timely support in general, let alone when you manage an entire server, so each and every dedicated server that we offer includes 24/7 support with 1-hour reply time warranty regardless of the issue. The service is totally free for any issues with your server or the software that was installed from our administrators during the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from your billing area or you can send an email, and the actual response time for either rarely exceeds thirty minutes as we have admins available 24 / 7. In case you require general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on three different continents or you can use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server plan through the billing Control Panel.