If you have bought a hosting package and you have some inquiries associated with a specific feature/function, or in case you’ve faced a certain difficulty and you require support, you should be able to contact the respective support team. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because of the fact that the easiest way to fix an issue most often is to send a ticket. This type of correspondence makes the replies exchanged by both parties simple to follow and allows the tech support team representatives to escalate the case if, for instance, a server administrator must get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you must use no less than 2 different accounts to get in touch with the customer support staff and to actually administer the hosting space. Constantly switching from one account to another may often be a burden, not to mention the fact that it takes quite a lot of time for the majority of web hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Hosting

In stark contrast with what you may find with numerous other web hosting companies, the trouble ticket system that we use with our hosting is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different logon names and passwords, as you’ll be able to manage your tickets and the hosting account itself from one location. So, if you have a query or experience a complication, you can touch base with our technical support staff members instantaneously. Our system offers a clever search mechanism. This implies that even if you’ve sent a plethora of tickets over the years, you will be able to find the one that you need without any effort. Furthermore, you can read knowledge base recommendations for resolving commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated server account in a single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a question or run into a predicament, you can contact our client care team representatives immediately without needing to use a totally different admin interface. You can browse your files or check a variety of account settings while you post a new ticket or read the answer to an old one. In case you have lots of tickets and you would like to track down a given one, you can take advantage of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive an answer in no more than 60 minutes irrespective of the essence of your inquiry or issue.