If you are a site owner, a problem can always emerge and it does not necessarily need to be associated with the web hosting service itself. For example, something can go wrong when you update an Internet application or some vital content could be modified or erased accidentally. Regardless of what the nature of the problem might be, you will have to touch base with the respective customer support staff and ask them to restore a backup or to assist you in fixing the problem that you’re experiencing. How promptly they’ll do this will predetermine the amount of time that your websites will be down. For given sites like social networking sites or e-stores, a frequent inaccessibility often means lost visitors and money. That said, it is rather important that you use the services of a web hosting company that provides not only a very good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Hosting

Our guaranteed max reply time for any ticket that you open or any email that you write is only one hour, even if you contact us on weekends and national holidays. Whatever the essence of your query or problem may be, we’ll lend a hand right away and will provide you with the necessary information to rectify any problem with your sites. The real reply time usually doesn’t exceed 15 to 20 minutes, which is the reason why you can just forget about waiting for hours and hours on end to get a problem fixed or what’s even worse than that – waiting a whole day only to obtain a reply that more info is needed while nothing is fixed. We will offer you assistance in an instant just because we are aware of how expensive time can be in the dynamic digital space. The 1-hour reply time guarantee is valid for any billing or technical inquiry that you may have associated with our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we realize how vital it is to obtain swift help, we promise that you will never have to wait around for more than 1 hour to receive a response to any trouble ticket that you post through your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait for more than twenty to thirty minutes and this is valid for any query irrespective of its nature – billing, technical or general. Additionally, our client and tech support staff is working night and day, which is the reason why even in case you open a ticket during public holidays, you’ll invariably obtain an immediate reply, which will contain the answer to a query, the solution to a problem or the information needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to waste a day hanging around waiting for a reply like you would with other providers.