In the event that you have ever had a hosting account before or you have dealt with any other kind of online service, you are probably aware from your own experience that for certain things it's better to talk to a live person over the phone rather than exchange tickets or e-mail messages. In order to know more about a service before you buy it or in case something small-scale should be done, for instance, it is really easier and a lot faster to do it real-time. When you can talk with representatives over the phone, it is also very likely that you are working with a real website hosting provider, not just a reseller. The type of support that you'll get on the phone varies between different companies - from common issues to professional tech support. Generally the majority of providers offer pre-sales assistance and first level telephone support, while more complicated technical matters are resolved via e-mail and tickets.

Phone Support in Hosting

In case you choose to acquire one of our hosting, you can get in touch with our support team over the phone for 14 hrs per day. We will assist you in choosing the best package for your websites since we realize that it is better to discuss such issues with a live person. In case you already own an account, we can help you with any kind of sales/billing questions and / or general issues, even with some tech situations which don't require a long time or escalation to an administrator as it'll be better to open a ticket for time-consuming troubles in order to have all the correspondence in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we offer feature live phone support for fourteen hours a day. If you're not sure which package will be suitable for your web sites, you would like to learn more about a package's specs or you need any other kind of information about our solutions, you are able to call any of the local telephone numbers which we have in the United States, the UK and Australia and our customer support agents will assist you. If you currently own an account, you will be able to get in touch with us about general and sales issues, although we're usually able to assist with a large number of tech issues as well. For entirely tech issues you will have to take advantage of our integrated ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option when the trouble needs extra time to be dealt with or it needs to be escalated to our sysadmins.