Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • All your support requests will be attended to within maximum 60 min after the ticket or email is submitted. If your issue needs additional assistance from a server administrator, we’ll forward the ticket or the email to the person in charge, in a timely manner and will leave a note to let you know that more time will be required for finding the best solution. If you take advantage of our Managed Services package, any of the server administration tasks included there will be carried out whenever you specify.

  • Top quality support service

  • A Premium–Quality Client Care Service

  • We’ll be available to you 24/7/365 to reply to any queries that you may have connected with our Hosting Control Panel and any of the apps that we have preinstalled for your convenience on the server. In case you also need help tackling server management tasks, you can make use of our Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided the Hosting Control Panel with an in–depth knowledge base, which offers detailed explanations of all its features and functionalities. Plus, we have filmed detailed video tutorials that will further reveal to you how to perform a certain action or solve a typically encountered issue. All the instructional articles and the tutorial video clips are readily accessible from every section of the Hosting Control Panel via the Videos and Help buttons situated in the top right corner.