Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reaction guarantee with all of our hosting packages, meaning each advice inquiry you send will undoubtedly be responded to in less than 60 minutes maximum. Our support staff members are qualified to instantly deal with any situation and to supply you with well–timed information on any situation that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • You can email us 24x7x365 with any concern you may have connected with hartmann Hosting’s offerings. We have got professionals working most of the time to present help every time necessary. You can use the ticketing system or drop an email at any moment, or you can pick up the phone or make use of the live chat within business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a comprehensive knowledge base into the Control Panel as a way to acquire beneficial step–by–step information whenever you want. Each part of the Control Panel possesses its own contextual help area offering a group of how–to posts. We have also made video tutorials to give you a much better visual representation of the simplest way to complete any given job.