Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the user–friendly Help section built into hartmann Hosting’s Hosting Control Panel. It boasts an elaborate knowledgebase with commonly asked questions and in–depth help articles compiled by our trained help desk support team.

  • Top quality support service

  • How–To Video Clips

  • We have prepared a collection of step–by–step video tutorials that detailedly demonstrate how you can address a common issue related to your hosting account. You can find the video tutorials in the Help Center section.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 customer support service and a sixty–minute ticket response time guarantee. Our seasoned support engineers will be online 24/7 to attend to your questions and to settle any issue that you may possibly chance upon. Just send a help request from the Help Center section and we will reply back to you momentarily.